FAQs
Shop
How long does it take to receive my order?
Orders for ready stock items are typically processed within 1–2 business days. Delivery times vary based on your location and the shipping option selected at checkout.
For custom orders, please contact us directly to confirm production time and estimated delivery.
Can I change or cancel my order?
If your order has not yet been shipped, or if a custom order has not yet entered production, please contact us as soon as possible to request a change or cancellation. Once an order has been shipped or custom production has begun, changes or cancellations are no longer possible.
Shipping & Tracking
Do you ship internationally?
Yes, we ship worldwide. All orders are dispatched from our shop in Bali, Indonesia. Shipping fees and delivery times vary depending on your destination and the selected shipping method.
How can I track my order?
Once your order has been shipped, you will receive a tracking number by email or WhatsApp. Use the link provided to follow your shipment’s progress.
What shipping carriers do you use?
We work with reputable local and international couriers such as DHL, FedEx, and EMS. The carrier used will depend on your location and the type of order.
Returns Request & Policy
Can I return my order?
Yes. Returns are accepted within 48 hours of receiving your order, provided the item is unused, in its original packaging, and in resalable condition.
How do I request a return?
Please contact our support team with your order number and reason for return. You’ll receive instructions and a return address.
Do you offer free returns?
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
Warranty & Care
Do your products come with a warranty?
Yes. All products come with a limited manufacturer’s warranty against defects in materials or workmanship. Warranty periods vary by product type.
How do I submit a warranty claim?
Please contact us with photos, a description of the issue, and your order details. We’ll guide you through the next steps.
How should I care for my product?
Please refer to the care instructions included with your product. Proper maintenance ensures the longevity and performance of your gear.